The bellwether case could set a legal precedent for whether social media platforms are responsible for causing mental health ...

After about a month of hearing from addiction experts, therapists, platform engineers and executives, including Mark Zuckerberg, a jury has heard closing arguments before heading to the deliberation r ...

Closing arguments began Thursday in a landmark trial that put online behavior under a microscope. In many ways, it has ...

Journalist Vir Sanghvi publicly criticised staff at luxury stores in Delhi's Vasant Kunj mall. His criticism sparked an ...

The timing may not be a coincidence. Here's what the company's FY2026 results reveal about the future of unified, AI-native CX at enterprise scale.

Appstinence founder Gabriela Nguyen deleted her social media accounts and downgraded to a dumbphone after finding the tech ...

SSA unveils nationwide customer service center, diminishing the role of local field offices a year after DOGE cut 7,000 jobs.

A politically charged interaction at a Smoothie King has gone viral, sparking the discussion of what rights employers, employees, and customers have.

Amazon Web Services said late Monday that two of its data centers in the UAE and a facility in Bahrain were damaged ...

Two employees are no longer working at a Michigan Smoothie King after refusing to serve a customer in a Trump shirt. Is it ...

Sunstone Digital Tech strengthens its digital leadership by delivering social media marketing services designed to ...

Her work explores how new AI technology is infiltrating our lives, shaping the content we consume on social media and affecting the people behind the screens. She graduated from the University of ...