In the U.S., employees are going to their managers and instead of asking for a raise or a schedule change, they're asking for ...

More than a dozen customers told Marketplace they are frustrated with poor customer service they received from Canada’s big three telecoms. Employees at Rogers and Telus said frontline customer ...

By smoothing out grammar, chatbot-assisted complaints may convince decision makers that a case is more legitimate.

AI chatbot data leak exposes millions of Sears Home Service customer records, including voice recordings and chats.

New AI agent helps enhance lead qualification, supports instant responses, and integrates seamlessly at competitive ...

Intercontinental Exchange, Inc. (NYSE: ICE), one of the world's leading providers of financial market technology and data powering global capital markets, today at its ICE Experience (X26) annual ...

Half of households are served by suppliers who need to up their game on some of the basics of customer service, li ...

Customer conversations with chatbots can include contact information and personal details that make it easier for scammers to launch phishing attacks and commit fraud.

SME leaders struggling with disconnected customer service systems can now test an AI-powered solution. Vodafone Business is ...

Inbound phone support is an undervalued customer service tool. Here is how to turn phone support into a source of customer ...

As more companies turn to generative AI to communicate with their customers, experts say a generic disclaimer like “AI makes mistakes” isn’t good enough.

AI agents will assist customer service teams by handling routine queries and transactions across chat and voice channels, as ...