More than a dozen customers told Marketplace they are frustrated with poor customer service they received from Canada’s big three telecoms. Employees at Rogers and Telus said frontline customer ...

Marketplace puts the country’s top telecom companies to the test after hearing from so many about poor customer service. What ...

Customer service issues are getting worse at Canadian telecom companies, with 2025 seeing record complaints for the third year in a row. Something must be done, and other countries might have the ...

Empathy in customer service simply means recognizing that the person on the other end of the line is a human being having a bad moment -- and letting them know you get it, writes guest columnist Hal ...

Costco is a popular grocery destination, but not all stores are made equal. Here's 11 locations customers recommend avoiding next time you want to buy in bulk.

Fans swear by Buc-ee's for road trip pit stops, but the BBB recently handed the chain a harsh grade. The reason behind it ...

Most will agree that real estate is one of the most high-stakes transactions you will make.

Located in the heart of downtown Honolulu, Murphy's Bar and Grill continues to be a go-to destination for St. Patrick’s Day celebrations in Hawaiʻi.

The popular Texas-based gas station chain recently received an “F” rating from the nonprofit group. Here’s why.

Regional watchdog, aviation experts push enforcement of 2025 consumer protection rules as delays and cancellations surgeWhen ...

Residents and business owners in Bwari Area Council of the Federal Capital Territory have continued to lament persistent ...