The city of Richmond Department of Public Utilities (DPU) has implemented new upgrades to its customer service to improve wait times and increase support.

The Oregon Employment Department (OED) has released a comprehensive report on its ongoing effort to improve customer service ...

Bloom, a leading provider of healthcare enrollment, member engagement, and innovative technology solutions, today announced the launch of TranslateOS, an AI-powered, real-time translation service.

The new signs are being tested to see which ones customers like, whether they're helpful to those with low-vision and to ...

Oregon’s Employment Department released a sweeping 108-page action plan March 5 aimed at overhauling its customer service, modernizing its technology, and strengthening its workforce system to better ...

Financial tools, workflows, staffing, marketing, and customer service can all be reviewed through a lean lens.

As an entrepreneur, you can't afford vague messaging. When your value proposition is unclear, every sales conversation becomes harder than it needs to be.

Firefighters Move U unveils a new website with improved navigation, mobile optimization, and enhanced tools to ...

CHARLOTTE, NC, UNITED STATES, March 19, 2026 /EINPresswire.com/ -- Enhancing the Patient Experience Through Education, ...

New capability enables organizations to guide customers through complex workflows using synchronized voice and mobile ...

BOSS Solutions recognized by Gartner Digital Markets for 2026 customer service excellence across BOSSDesk and BOSS811.