Zoom is expanding its collaboration with voice biometrics company by adding its identity authentication and deepfake ...

A customer service consultant identifies the everyday phrases that make customers feel disrespected and what to say instead.

Unified engagement platforms are reshaping how distributed teams serve customers, and 8x8 is betting its latest expansion will capture that momentum. 8x8, Inc. announced on March 12 the global general ...

Rachel Papka explains why healthcare contact centers shape patient anxiety, access and trust long before a clinician enters ...

CHARLOTTE, NC, UNITED STATES, March 19, 2026 /EINPresswire.com/ -- Enhancing the Patient Experience Through Education, ...

Salesforce's new CCaaS shifts CX architecture, placing resolution at the core by interpreting intent and automating workflows across systems.

New Puebla operations strengthen bilingual support for a leading U.S. insurer and advance Liveops’ global, AI-enabled ...

An Enterprise Connect keynote panel featuring CCaaS leaders shared how AI boosts CX while also reducing agent stress.

The Better Business Bureau can. It just gave Buc-ee's an "F" rating, citing a pattern of customer complaints.

But the company is looking at Data 360 to underpin its AI roadmap, with the technology set to be incorporated into its voice, ...