The latest J.D. Power 2026 U.S. Customer Service Index (CSI) Study ranks Porsche at the top of the industry for dealership ...

Arlington Transit (ART) bus service is riding a post-Covid bump up in customer satisfaction. A survey of 2,000 riders conducted on buses late last year found a 92% overall satisfaction rate, according ...

The customer is always right. It's the first rule of customer service, one that often means "I'm sorry" is the de facto response if mistakes are made. But a new study published in the Journal of ...

In a market where digital finance moves at scale and speed, trust is not assumed. It is proven through consistency, transparency, and response under pressure. For millions of Nigerians, a delayed ...

Is AI stealing our jobs? A survey of 2,000 IT executives reveals a complicated answer ...

Malaysian banks recorded an overall customer satisfaction score of 87 per cent in the Malaysian Retail Banking Industry Customer Satisfaction Survey 2025, reflecting generally positive experiences ...

"BrandSpark conducts one of the most-rigorous independent studies of brand trust," said the company president, Robert Levy.

Regional watchdog, aviation experts push enforcement of 2025 consumer protection rules as delays and cancellations surge NEWS ...

Global enterprise adoption of artificial intelligence (AI) accelerated sharply in 2025, with full implementation rising 282% from a year earlier as companies ...

A recent sketch by the comedian Dave Durkan should make for uncomfortable viewing for anyone working in the cycling industry. The sketch outlines, with uncanny accuracy, a not atypical interaction in ...