The latest J.D. Power 2026 U.S. Customer Service Index (CSI) Study ranks Porsche at the top of the industry for dealership ...

AT&T has launched a redesigned app with a GenAI assistant, unified service controls, and shopping features for wireless and ...

Consumer magazine Which? has published the results from their latest broadband ISP satisfaction survey, which questioned ...

You are a valued customer and your feedback is important to us” droned the chatbot with faux-obsequiousness, after I’d spent a frustrating two hours attempting to contact a real live human being ...

Generative AI (Gen AI) promises transformative possibilities for businesses, but without clear goals and expectations, its potential challenges and risks become an expensive experiment in disconnected ...

Malaysian banks recorded an overall customer satisfaction score of 87 per cent in the Malaysian Retail Banking Industry Customer Satisfaction Survey 2025, reflecting generally positive experiences ...

A new report, based on interviews with more than 8,000 U.S. internet customers, ranks providers across multiple ...

Long customer wait times are now making headlines (again) as frustration with our ‘Big 3’ telecoms have boiled over. A recent investigation by CBC News has highlighted a growing wave of complaints ...

Traveling by plane involves spending a lot of time at the airport, which can get tedious. Which airports in the US offer the nicest experience for travelers?

Omnichannel capabilities deployed in weeks accelerate time to value, automated text analytics enable deep customer understanding, Experience Agents take the right action in the moment TruGreen, ...

After the harsh winter the Cape Fear Region experienced. Lots of people are receiving their power bills, and it’s been a real shock for many.

Is AI stealing our jobs? A survey of 2,000 IT executives reveals a complicated answer ...