Inbound phone support is an undervalued customer service tool. Here is how to turn phone support into a source of customer ...

Marketplace puts the country’s top telecom companies to the test after hearing from so many about poor customer service. What ...

Illinois is accepting applications for its summer job program with 120+ paid roles for high school, college and graduate students statewide.

FlexJobs research identifies 25 high paying remote jobs hiring now with no experience required, with salaries up to 68000 ...

Is AI stealing our jobs? A survey of 2,000 IT executives reveals a complicated answer ...

A customer service salary shared online by Boni Xaba sparked debate, with many questioning low pay, years of experience and the rising cost of living ...

Turn “what’s wrong?” searches into revenue with a structure built around symptoms, causes, options, and clear decisions.

Columbus City Council members gave initial approval to make some personnel changes to the redevelopment and community development departments, with redevelopment absorbing a full-time position ...

An Australian ferry worker was fired from her job after taking 114 sick days in a 12-month period. Jodie Daunis had been ...

Five Catholic Charities NH skilled nursing facilities have received a 2026 Customer Experience Award from Activated Insights, ...

The timing may not be a coincidence. Here's what the company's FY2026 results reveal about the future of unified, AI-native CX at enterprise scale.

Alchemer , a global leader in customer experience and feedback technology, today announced that it has been positioned by Gartner as a Challenger in the Magic Quadrant for Voice of the Customer ...