Inbound phone support is an undervalued customer service tool. Here is how to turn phone support into a source of customer ...

More than a dozen customers told Marketplace they are frustrated with poor customer service they received from Canada’s big three telecoms. Employees at Rogers and Telus said frontline customer ...

Zoom is expanding its collaboration with voice biometrics company by adding its identity authentication and deepfake ...

Forethought was years ahead of its time and the 2018 winner of TechCrunch Battlefield.

There’s a reason voice tech keeps showing up in customer service. Talking is easier than typing for a lot of people. It feels quicker, less stiff, and usually more human, […] ...

This customer service practice definitely increases engagement, though it may not be to everyone's liking. Here's what ...

New AI virtual receptionists answer calls, qualify leads, and book appointments -- so every call gets answered, even when you can't NEW YORK--(BUSINESS WIRE)--March 18, 2026-- 800.com, the business ...

AI-generated audio is no longer just a consumer scam problem. It is an evidence crisis that courts, insurers and businesses are not prepared for.

Cruise travelers are reporting a new wave of scams targeting passengers before, during, and even after their trips. Fraudsters are using fake cruise gift card deals, impersonating cruise staff, and ...

The Better Business Bureau can. It just gave Buc-ee's an "F" rating, citing a pattern of customer complaints.

The native CCaaS solution offers a single data source for customer information and an application that unifies AI, channels and CRM.

Seattle no longer is capping ambulance wait times for certain 911 patients, tracking those waits or penalizing its contractor ...