More than a dozen customers told Marketplace they are frustrated with poor customer service they received from Canada’s big three telecoms. Employees at Rogers and Telus said frontline customer ...

Zoom is expanding its collaboration with voice biometrics company by adding its identity authentication and deepfake ...

There’s a reason voice tech keeps showing up in customer service. Talking is easier than typing for a lot of people. It feels quicker, less stiff, and usually more human, […] ...

New AI virtual receptionists answer calls, qualify leads, and book appointments -- so every call gets answered, even when you can't NEW YORK--(BUSINESS WIRE)--March 18, 2026-- 800.com, the business ...

AI-generated audio is no longer just a consumer scam problem. It is an evidence crisis that courts, insurers and businesses are not prepared for.

The Better Business Bureau can. It just gave Buc-ee's an "F" rating, citing a pattern of customer complaints.

AI chatbot data leak exposes millions of Sears Home Service customer records, including voice recordings and chats.

Dozens of Telegram channels reviewed by WIRED include job listings for “AI face models.” The (mostly) women who land these ...

Spanish authorities and consumer organisations are warning residents about a telephone scam in which fraudsters pretend to represent internet providers and claim that monthly prices are about ...

According to the City of Phoenix, Public Works is asking for a phased solid waste fee hike: a $6 per month increase on July 1 ...

Q4 2025 Earnings Call March 16, 2026 8:30 PM EDTCompany ParticipantsYam Cheng - Head of Capital MarketsTiezheng Li - ...

It’s about the cuisine you would taste. An award-winning Connecticut restaurant takes customer taste buds on an international journey in the dead of winter and on international culinary road trips in ...