PolyAI evaluated nominees based on their impact across three key areas: designing exceptional customer journeys, building customer-first cultures, and using technology to deliver ...

Forget the hype — these teams focus on reducing friction, standardizing feedback and scaling only where it works.

Ushur, the Agentic CX platform purpose-built for regulated industries, today announced Voice-Guided Experience, a new capability that enables organizations to guide customers through complex workflows ...

Wyllo brings together NoFraud’s payment fraud prevention and Yofi’s post-purchase risk intelligence into a unified ...

Analysts say the AI easy button doesn't exist in customer experience. Qualtrics is betting its new CX and research tools can get organizations closer.

Atento, one of the world's largest providers of customer relationship management and business transformation outsourcing (CRM/BTO) services and an industry leader, is taking a leading role in ...

As customer experience continues to expand beyond traditional service departments, organizations need a scalable way to ...

Airship, the mobile-first customer experience platform that delivers measurable results through AI-powered cross-channel experiences, today announced its role as the lead sponsor for Elevate'26, the ...

A new consulting firm focuses on the systems behind customer experience, helping organizations design CRM architecture, ...

Emplifi, a leading social media marketing platform, today announced the winners of its annual Emplifi Excellence Awards, a global awards program recognizing top performers in the customer engagement ...

Healthcare provider selects Omni to support patient appointment scheduling & inbound call management, achieving ...

Here's how to deliver faster, smarter, and more empathetic customer experiences that drive measurable business outcomes.