MarketsandMarkets is projecting the field service management market to grow by 12.5 percent over the next five years.

The social CRM tools market is expected to surge from a current value of $5.5 billion, Market Research Intellect predicts.

Business communications platform provider 8x8 has made its 8x8 Workforce Management, allowing organizations to forecast, schedule, and staff their contact centers across voice, chat, email, and other ...

Close the gap between brand vision and customer perception by using data, consistent messaging, and empowered teams to build authentic connections that drive loyalty and long-term growth.

Sitecore Studio, part of the SitecoreAI platform, is an environment for designing and managing marketing AI agents.

DV AI Verification products enable advertisers to identify and manage AI agent interactions and avoid low-quality AI-generated content.

ISO/IEC 42001:2023 certification for its Artificial Intelligence Management System (AIMS), underscoring its commitment to building and managing its AI features securely, responsibly, and ethically.

Invoca today launched its AI Messaging Agent, a two-way SMS solution that helps companies engage buyers instantly, qualify leads, and increase conversions. The AI Messaging Agent meets buyers on ...

Think of your CRM operating model as the blueprint for how your organization manages everything connected to your customer relationship system—the people, the processes, the data, and the technology ...

Uniqode, a provider of QR code and digital business card solutions, today launched Uniqode Cards App, a mobile-first digital business card (DBC) solution that enables users to share, scan, and manage ...

New research from Clutch shows brand loyalty still exists but now depends on trust, transparency, and authenticity.

Despite revenue gains, SMBs remain wary of AI crawlers due to intellectual property risks and loss of brand control, Clutch finds.