The hidden cost of PCI in the contact centre - Matt Taylor, Head of Solution Consulting at IPI explains. contact centre tips ...

What Cognigy Nexus Confirmed About the Agentic AI Opportunity — And Why Expertise Is Everything - contact centre Kevin ...

Noetica have announced that its patented Visual Data Segmentation has been shortlisted for a prestigious National Technology Award (NTA).

Sabio Group Launches Defibrillator Initiative in Memory of Colleague; Championing Heart Health Across the Organisation - contact centre ...

We invite you to join this group if you’re responsible for technology in your contact centre, or you’re involved in specifying what technology your organisation uses. These interactive roundtable ...

We’ve recently launched our “Voice of the Consumer” research at MaxContact, and the results offer clear insights into what UK customers actually want when they interact with contact centres in 2025.

Moneypenny has reached a major milestone, having now handled more than 180 million calls on behalf of businesses and organizations since its founding in the year 2000. Each call represents a customer ...

Content Guru, a leading global cloud Customer Experience (CX) technology provider, has announced the appointment of Masakatsu Yoneda, as its Japan Country Manager. Headquartered in Tokyo, Content Guru ...

Serco has been awarded a contact centre outsource contract to provide BBC Audience Services for a minimum of five years following a competitive tender process. The contract has a 5-year base period ...

FourNet specialists to advise contact centre operators how to spot and stop criminal activity in real time Digital transformation and customer experience specialists, FourNet, have warned contact ...

A large scale survey of more than 200 UK contact centre operations shows that the pressures faced by the industry during the pandemic have not receded, and in fact may well be getting worse. “The 2024 ...

CC33, one of the UK’s leading customer service outsourcing companies, has been acquired by the iCXperience Group in a deal which will lead to a £15million investment in the company. The new company ...