From security risks to inefficiency, legacy IT systems are falling short, Aberdeen Research shows. Here's how cloud-based help desk and IT support systems can help.

HP today announced HP Service Anywhere, a Software-as-a-Service IT service management solution that delivers a simple-to-use, modern experience that enables IT professionals to increase ...

CareTech Solutions, an IT and Web products and services provider for hospitals and health systems across the United States, announced the signing of its first contract with a long-term care ...

Our skilled experts provide help desk services that boost customer experiences and ease operational strain, so you can focus on growth while we handle support. Buy back your time with Helpt.

A help desk solution that company staff avoids using because it’s too hard to submit trouble tickets is not very helpful — just ask Vistex. A SAP solutions provider based in Hoffman Estates, Ill., ...

Solution: Help desk and asset management software to automate troubleshooting requests and tasks. Using only email to manage troubleshooting for the 380 workstations, 180 end users and 55 servers at ...

CareTech Solutions, an IT and Web products and services provider for more than 200 hospitals, Thursday announced that use of its Service Desk service increased by 75 percent in 2012.

HP today announced HP Service Anywhere, a Software-as-a-Service IT service management solution that delivers a simple-to-use, modern experience that enables IT professionals to increase ...

Help desk software is for organizations with a maturity level of 1, which can be defined as providing very reactionary support, generally in firefighting mode. This type of solution enables basic ...

To prevent service downtime and maximize employee productivity, organizations need simple, agile IT service desk solutions that help resolve incidents rapidly while adapting to changing enterprise ...