From security risks to inefficiency, legacy IT systems are falling short, Aberdeen Research shows. Here's how cloud-based help desk and IT support systems can help.

The help desk software market is growing rapidly as businesses of all sizes adopt new technologies to improve customer satisfaction and streamline operations. In this guide, we will help you ...

HP today announced HP Service Anywhere, a Software-as-a-Service IT service management solution that delivers a simple-to-use, modern experience that enables IT professionals to increase ...

Data Your IT help desk solution gathers data on numerous requests, tickets and issues. This information lets you gauge the performance of your support team and evaluate employee satisfaction levels.

A help desk solution that company staff avoids using because it’s too hard to submit trouble tickets is not very helpful — just ask Vistex. A SAP solutions provider based in Hoffman Estates, Ill., ...

Solution: Help desk and asset management software to automate troubleshooting requests and tasks. Using only email to manage troubleshooting for the 380 workstations, 180 end users and 55 servers at ...

CareTech Solutions, an IT and Web products and services provider for hospitals and health systems across the United States, announced the signing of its first contract with a long-term care ...

Wanstor's strategic partnership with Microsoftenables it to harness cutting-edge technologies to enhance its service desk solutions. As a Tier 1 Cloud Solution Provider, Wanstor brings deep ...

To prevent service downtime and maximize employee productivity, organizations need simple, agile IT service desk solutions that help resolve incidents rapidly while adapting to changing enterprise ...

Help desk software is for organizations with a maturity level of 1, which can be defined as providing very reactionary support, generally in firefighting mode. This type of solution enables basic ...