The first packaged application for the utility industry will deliver a measurable and time-bounded ROI by automating high-volume common tasks, and maximizing time spent on value-added customer contact ...

SymRx started as a traditional IVR application and has adapted to the rapidly changing landscape in how patients prefer to interact with pharmacies.

The Interactive Voice Response (IVR) Software Market is poised for substantial growth, driven by the increasing demand for automated and efficient customer service solutions across diverse ...

To correlate voice self-service application performance with customer satisfaction, Empirix conducted a benchmark study on the performance of IVR applications in three industries: financial services, ...

Can Mobile and IVR Avoid a Fight? While interactive voice response (IVR) systems have remained a staple for call centers, their use has been declining gradually with the emergence of other types of ...

Gartner has revealed its "Magic Quadrant for IVR and Enterprise Voice Portals, 2006," earmarking Avaya, Genesys Telecommunications Laboratories, Intervoice, and Nortel as leaders of the market.

IVR relapse testing is a type of investigation that verifies that IVR frameworks continue to operate normally following the addition of an external application or combination.

Delivery, repair, order processing, or other status applications can easily be automated in speech IVR. In addition, brand equity may be enhanced for consumers who can quickly obtain up-to-the-minute ...

A growing number of businesses are investing in emerging open-standard IVR platforms such as VoiceXML and Speech Application Language Tags (SALT), to better leverage Web infrastructure, improve ...

Whereas early-generation IVR and touch-tone-based applications required developing to specific telephony hardware, VXML and SALT abstract development using high-level Web application markup languages.