Salesforce Inc. said it’s saving about $100 million a year by using artificial intelligence tools in the software company’s ...

Welcome to our seventh annual “CRM Top 100” issue, where we highlight the hottest trends and technologies in the three pillars of CRM—customer service, marketing, and sales—as well as the 100 leading ...

When Mike Gillespie arrived in January 2000 at SecureLogix Corp., a firewall and security management firm in San Antonio, he knew he had a big job ahead of him. In September 1999, the 90-employee ...

In the U.S. it’s common for companies that have both physical branches and online services to use customer relationship management (CRM) software that tracks all of their interactions with customers ...

Bundledocs, the leading cloud-based document bundling software provider, has announced the appointment of Vicky Wood as ...

There’s a lot of hype surrounding artificial intelligence (AI), and as it's integrated into more and more aspects of everyday life, its influence and capabilities are only projected to increase. While ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

Aspire Software, a ServiceTitan company and leading software provider for field service businesses, released its 2026 Commercial Landscape Industry Report, highlighting current market conditions, ...