In April 2009, Forrester released their latest report, Future of the Social Web, which illustrated how social networks and marketers will have to change their strategies going forward. The report ...

Social Customer Relationship Management – or Social CRM – has been increasingly on the minds of many marketers, their agents and ad tech companies as the use of social media proliferates and ...

Despite consistant industry growth over the last 10 years, CRM has never quite achieved its fundamental promise to improve the customer’s experience with the company. But then social media came along ...

Rocket CRM has introduced a new series of platform enhancements focused on strengthening customer relationship management while integrating social media marketing automation into its core framework.

Zoho Social's other benefit is working alongside other products in Zoho's portfolio, meaning a business should be able to ...