AgentExchange and Data 360 enable proactive, AI-driven customer service with real-time data activation and smarter agent ...

Salesforce has been in the news for a lot of non-product reasons of late, so it would be understandable that the company wants to bring the focus back to the business of selling software and away from ...

You can bet what would have happened if Salesforce.com had not focused on becoming more of a platform company than a CRM provider. It would have faced a market with more modern CRM vendors, putting it ...

Salesforce's Einstein artificial intelligence platform will be the centerpiece of the company's Dreamforce conference and company executives have been teasing out details in recent weeks. First, CEO ...