Oracle's efforts to please its UK users seem to be succeeding, with a survey finding customers more content with the vendor's product support than they were a year ago. Last year's UK Oracle User ...

With the deadline for a settlement missed, Oracle Corp. and the independent user group that’s focused on Oracle’s business applications are still at odds, and negotiations are in limbo. The company ...

Oracle customers want better product support through improved call centres and more information about services. Ronan Miles, chairman of the UK Oracle User Group, told ZDNet Australia's UK sister site ...

One in three Oracle users has difficulty maintaining their software and one in five is unhappy with Oracle's level of support, according to a survey by the UK Oracle User Group. One in three Oracle ...

Oracle database customers running version 11g Release 1 have until the end of this month to upgrade, or else face increased annual maintenance fees. The vendor provides five years of Premier Support ...

A number of Oracle users are infuriated by reported access and performance issues with the vendor’s new My Oracle Support portal, which superseded the long-standing Metalink site on Nov. 6. Oracle has ...

Value stream management involves people in the organization to examine workflows and other processes to ensure they are deriving the maximum value from their efforts while eliminating waste — of ...

Oracle needs to focus more on supporting existing customers than on winning new sales, according to Clive Walker, chairman of the Oracle User Group, writes Shan Kelly. That was his message to Philip ...

Oracle?s planned takeover of Siebel Systems has sparked fears among the latter's customers that support will be dropped, that maintenance costs will increase and that they will be forced to adopt ...