Salesforce says it wants to use Fin's team and technology to improve Agentforce, its existing enterprise platform that ...

Businesses are accelerating their agentic offerings for enterprises as competition heats up.

ChatSpark has launched AI Operator, a new agentic operations layer that enables customer service teams to manage, ...

CXone Mpower revolutionizes AI for customer service on a unified hyper platform, enabling enterprises to design, build and operate automation for workflows, agents and knowledge at scale and precision ...

Sierra Technologies Inc. today announced the launch of its conversational artificial intelligence platform designed to help companies interface with their customers using AI agents that can make ...

TELUS Digital brings engineering expertise and the experience of operating contact centers at scale to implement and optimize ...

A customer data platform (CDP) collects data from online and off-line sources and standardizes it to create comprehensive customer profiles. Then, these profiles are used to build campaigns and ...

Salesforce entered a definitive agreement to purchase Fin, an advanced AI-powered customer support platform formerly known as ...

Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time. For much of the past decade, customer data platforms (CDPs) were positioned as ...

A customer data platform (CDP) is the ultimate wingman for businesses looking to improve their customer relationships by organizing, analyzing and utilizing customer data in a more effective and ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Customer data platforms (CDPs) and data management platforms (DMPs) are ...