Hundreds of leaders from Rochester, Minn.-based Mayo Clinic and other healthcare institutions gathered recently to discuss how “platform thinking” can transform the industry. PlatforMed 2024, which ...

Traditional companies are building internal multi-sided platforms to solve recurring business problems, including inefficient transactions, innovation bottlenecks, evolving customer demands, ...

As success in today’s media environment increasingly requires “all-platform” thinking, Buzz Knight Media Founder and Radio Ink columnist Buzz Knight brought together some of radio’s most innovative ...

It feels like the more technology a company deploys in its call center, the more it results in the worst customer experience possible. What used to be a personal conversation with a specific person is ...