When it comes to running a small or mid-sized business, answering the phone is an essential part of the day-to-day. And even though a ringing telephone may distract from urgent tasks, it might not ...

Members of Pew Research Center’s American Trends Panel (ATP) complete all surveys online. Our goal was to determine whether adding the option to complete surveys through inbound interactive voice ...

BOSTON--(BUSINESS WIRE)--InvoiceCloud, an EngageSmart solution for online bill payment services, announced Interactive Voice Response (IVR) enhancements today, giving billers and their customers more ...

“It's a natural extension of our AgencyWeb product suite that's ideal for those agencies needing to expand their ability to coordinate with employees regardless of location.” states Sr. Product ...

Studies conducted by research company JD Power & Associates indicates that interactive voice response (IVR) accounts for 27% of US customers’ total call experience. From a South African perspective, ...

New Delhi [India], May 31 (ANI): Delhi Deputy Chief Minister Manish Sisodia on Sunday reviewed the online and SMS/IVR supported learning for the government school students along with his team. Sisodia ...

A public health expert at the Kwame Nkrumah University of Science and Technology, Prof Ellis Owusu-Dabo is calling on the government to adopt a mobile phone-based IVR system to complement and ...

CLAYTON, MO--(Marketwired - May 30, 2013) - FirsTech Inc., a provider of hosted payment technology solutions, announced several new bill presentment and payment technology customer municipalities in ...