Samsung Electronics Canada Customer Service has been recognized for its innovative approach to providing seamless Omni-channel experiences to customers. At the International CX Awards held in November ...

The cash wrap is rapidly becoming an antiquated place for transactions. In the past, customers and retailers have experienced a single-channel touch point via the brick-and-mortar store. Today, this ...

To chart the best course to success in 2024, businesses must be savvy to the evolving landscapes that influence how we define excellent customer service. These include both established and emerging ...

(NYSE: KMX), the nation’s largest retailer of used cars, has been recognized by Newsweek as the number one automotive marketplace (online) on the America’s Best Customer Service 2026 list. This ...

In customer service, you often have to put yourself in your customers’ shoes and visualize their experience so that you can understand where there are gaps in the customer experience, and to help you ...

BORNHEIM, Germany & DALLAS--(BUSINESS WIRE)--Today, retail offers a wide range of opportunities. Retailers must consistently focus on the needs of their customers if they want to be successful – even ...

New fast-deploying SaaS solution centralizes messaging channels to help agents better handle today's increasing volumes of customer service inquiries CAMBRIDGE, Mass., May 5, 2020 /PRNewswire/ -- ...

In the first of a 2 part use case, Sally Beauty Holdings Group VP of Digital Strategy and Innovation explains how the retailer adapted its marketing and sales communications when COVID struck. The ...

Cloud CRM vendor Zendesk yesterday unveiled a deeper integration with WhatsApp and other new messaging capabilities designed to support the move to more digital engagement in customer relationships. I ...

In an age of instant gratification, consumer savviness has driven companies to become more customer-centric. However, as companies improve their customer experiences, customer expectations will ...

The cash wrap is rapidly becoming an antiquated place for transactions. In the past, customers and retailers have experienced a single-channel touch point via the brick-and-mortar store. Today, this ...