Automatic extraction of knowledge from diverse sources of data is a challenging task across different fields. For example, in natural language processing (NLP), research on the extraction of ...

Companies with successful strategies for making their CX knowledge AI-ready are seeing double-digit gains in revenue and ...

Sirjad Parakkat is the VP of Engineering for Ivanti, leading the IT Service Management, Lines of Business and Platinum Engineering Group. Too much of a good thing? That’s what it feels like when ...

Knowledge management has been around for decades. The promise of AI innovation in knowledge management lingered on the fringes for years — the application of AI was just outside of possible and not ...

In 2020, people as a whole generated 2.5 quintillion data bytes every day. While not all of those are collected by businesses, a large portion of them are, leaving an insane amount of data that ...