New rules for energy suppliers restrict the forced use of prepayment meters - but charities and campaign groups warn they do not go far enough. Energy regulator Ofgem announced the guidelines after an ...

UK energy regulator Ofgem has ordered energy companies to suspend the forced installation of prepayment meters in the homes of customers who have fallen behind on their bills. It comes as British Gas ...

Recent Ofgem figures reveal that there are now 5.9 million energy customers using prepayment meters, but only around 1 million of these are actually repaying a debt. This means that at least 4.9 ...

If you're struggling to pay your energy bills and have built up a debt on your account, your supplier may want to move you onto a prepayment meter so they can collect repayments over time. But prepay ...

Thousands of energy customers who had prepayment energy meters forced fitted will get compensation or have their debts written off, Ofgem has said. The regulator said eight companies will give payouts ...

Tens of thousands of people who were forced to have prepaid energy meters fitted are in line to get compensation. Customers could get up to £1,000 each, as well as have their debt written off, with ...

With the energy price cap changing again this week, many households across Great Britain, particularly those using prepayment meters (PPM), may be feeling anxious about how they will manage their ...

The Ofgem cap is based on a "typical household" using 11,500 kWh of gas and 2,700 kWh of electricity a year with a single ...