Whether you ordered the wrong item, received a damaged package or just had second thoughts, understanding Amazon’s return policy can save you time and a potential headache. Amazon is known for fast ...

Like most folks, I order a ton of stuff from Amazon for myself and my family. And on the rare occasion something doesn’t work out, Amazon’s return policies are usually pretty accommodating. But there ...

We’ve all had a “what I ordered vs. what I got” moment when shopping online and had to initiate the dreaded return process. Fortunately, this new trend in online shopping returns is making the process ...

Did a pair of shoes you got for Christmas not fit quite right? Or, did you get a book that you already read and want to exchange it for the a different one you have saved on Goodreads? Returns and ...

HOUSTON — A class-action lawsuit filed in federal court accuses Amazon of breaching its own refund policies, and KHOU 11 viewers say they’re experiencing the same thing. Since our original report on ...

It's great to get a gift. What's even better? Exchanging that gift for one that fits better or something you actually wanted. As the annual holiday gift exchanges wind down, it's time for the second ...