Customer service/hospitality training for a hotel or resort might be designed to serve a purpose such as (and this is an actual one from Fairmont Hotels), “Turning Moments into Memories.” ...

Peapack-Gladstone's Kennedy hired his namesake to provide hospitality training to his bank's employees. Peapack-Gladstone Financial Corp. CEO Doug Kennedy is convinced one of the surest paths to ...

Using customer data and insights about customers will help hotels structure more personalized experiences around their guests, according to the study. In turn, that personalization will drive ...