To make your hunt for the perfect hotel easier, Newsweek and Statista conducted the America’s Best Customer Service 2019 report, which asked more than 20,000 U.S. customers to rate several ...

When it comes to hotel customer service, a friendly face, complimentary perks and genuine hospitality used to be the standard. But with the evolution of technology, guests no longer expect ...

Drury Hotels' customer service is best in the nation among hotel brands, according to a new ranking from Forbes. The company, whose first hotel was in Sikeston, Missouri, operates more than 150 ...

Hilton Hotels has launched a new mobile Web application giving iPhone users accessibility to the hotel chain’s Internet features. The new mobile services for German and British users, including the ...

Using customer data and insights about customers will help hotels structure more personalized experiences around their guests, according to the study. In turn, that personalization will drive ...

Peapack-Gladstone's Kennedy hired his namesake to provide hospitality training to his bank's employees. Peapack-Gladstone Financial Corp. CEO Doug Kennedy is convinced one of the surest paths to ...