A greater share of organizations that use process improvement methodologies than those who do not say they have seen major improvement in HCAHPS scores or other patient experience performance ...

Hospital readmissions and patient satisfaction are two top-line items for hospital leaders today, as both affect patients’ health and hospitals’ reimbursement. Under the Hospital Readmissions ...

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It is not just physicians who must grapple with the pros and cons of online reviews from their patients. On social media review sites such as Yelp, hospitals are in the public's crosshairs as well.

Healthcare providers who seek consistent revenue growth and loyalty often invest heavily in patient experience and satisfaction monitoring systems. The healthcare industry has historically relied on ...

Sonifi Health’s interactive patient engagement solutions were associated with a significant jump in HCAHPS scores for nine hospitals over a one-year period, according to a company Sonifi’s solutions ...

SAN DIEGO, Feb. 16, 2011 (GLOBE NEWSWIRE) -- Skylight Healthcare Systems®, the leading provider of interactive patient systems, announced today that it has partnered with six leading hospitals to ...

Starting this month, hospitals that can't keep their patients happy will face up to a 1 percent reduction in Medicare payments under pay for performance. Some hospitals, however, say a big chunk of ...

I work in a variety of settings as a keynote speaker and consultant on customer service and the customer experience. And in hospital and healthcare settings, scads of the questions I get are about ...

Since 2008 when the Centers for Medicare & Medicaid Services (CMS) first implemented the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey for U.S. hospitals, the scores ...