Traditional leadership models are breaking under the pace of change; LEAD and CORE offer a framework for resilient, adaptive leadership.

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Winning by Design (WbD) today released an updated version of its Bowtie Model, a Customer Journey Model and Data Model that extends the traditional marketing ...

With pre-built agents for lead scoring, quote generation, and service triage, Oracle aims to boost operational efficiency and ...

Over the past decade, first-generation chatbots promised efficiency but often left customers frustrated with rigid and ...

The use of artificial intelligence in the banking and financial services sector isn’t novel; it’s been occurring for decades. Banks have been utilizing computer models to evaluate creditworthiness and ...

The race to redefine customer experience (CX) is accelerating. As interactions between businesses, brands and their customers shift, I believe we will see significant developments across the critical ...

LONDON--(BUSINESS WIRE)--According to Forrester’s (Nasdaq: FORR) Global Total Experience Score Rankings, 2025, when companies align their brand promise with the experiences they deliver across both ...

Opinions expressed by Digital Journal contributors are their own. With acceleration in digital transformation, customer expectations have evolved significantly in the insurance sector. In this era ...