On the one hand, it would seem that this formula is a good one. Findings in marketing, for example, show that customer satisfaction is inversely proportional to customer-expectations. Generally ...

Creating happy clients and customers is the key to growing your business. Happy customers are loyal customers, and they become the most powerful promoters of your business when they spread the word to ...

Interested in these topics? Go here for my new and free online course on happiness Many people believe in the Happiness = Reality/Expectations Formula http://www ...