Reducing drive-thru wait times in quick-service restaurants is a crucial aspect of enhancing customer satisfaction. Implementing strategies such as optimizing menu boards for clarity, training staff ...

Let’s start with a debate on consumer behavior: Are fewer restaurant goers visiting the drive-thru? From January 2024 through June 2025, there have been consistent gains in dine-in, delivery, and ...

Whether it was a late-night fast food craving or just musing in your mind, surely many of us have wondered how necessary the "drive" part of a drive-thru is. For those without a car, biking through ...

Picture this: You're at the Wendy's drive-thru. You pull up to the speaker with zero clue what you, or the seven other people in your car, want to eat. You're blasting "Party Rock Anthem" and can't ...

People do lots of gross and ill-advised things when they’re eating. However, none of those gastronomic wrongdoings hold a candle to what some do when waiting in the drive-thru line for extra-large ...

The 2025 QSR Drive-Thru Report showed yet another lane in the race to value that’s dominated the sector. It’s become clear consumers are defining “value” through multiple viewpoints. How are operators ...

DANBURY – The extra traffic that a drive-thru fast-food restaurant and drive-up bank branch would generate if the city approved the expansion of a Newtown Road shopping plaza could worsen motorists’ ...

A team of undercover diners hit 13 major chains to find out who’s really speeding through orders the fastest. Nicolette is a lifestyle writer based in Brooklyn, NY. Enthusiastic and ambitious, she's ...