Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

Artificial Intelligence is here to stay, and its potential is undeniable. But the future of customer experience is not about ...

It’s popular for companies to declare they are customer-centric, focused on customer experience, obsessed with the customer, and so on. But, there’s a major disconnect between executive pronouncements ...

Customer service is a critical component of any successful business. It can make or break a customer’s experience, ultimately impacting the company’s bottom line. What can a business that is ...

The Founder of the Customer Experience Professionals Ghana Association (CEPGA), Esther Dokuwaa Ofosuhene, has urged businesses to be intentional and strategic in delivering products and services that ...

Does your customer experience strategy have a big impact on your bottom line? It should. A thoughtful, dynamic customer experience strategy is at the heart of every bottom-line-boosting CX effort.

For more than a decade, artificial intelligence (AI) has been steadily evolving and expanding to reshape how we live and work. From speech recognition and language processing to self-driving cars, ...

Financial institutions are leveraging AI to enhance security, deliver personalized experiences at scale, and streamline ...