The future of retail CX is a combination of humans and automation. AI can handle the IQ side of service, such as automating ...

In its 15 th Annual Mystery Shopping Study, the e-tailing group has announced nine merchants that offer the best customer service, out of the top 100. Some key overall improvements for all 100 ...

When Facebook, Inc., announced in October 2021 that it planned to change its name to Meta, searches for the term “metaverse” skyrocketed. But despite its buzz, the metaverse is still very much in its ...

In luxury retail, executives from Prada, Versace, and Zegna referred to the customer experience as a selling ceremony at Oracle Retail’s Industry Forum in Lisbon, Portugal. Luxury brands are compelled ...

Making AI a priority today can help you attract and retain your loyal customers and help you stand apart in a crowded retail industry. The Fast Company Executive Board is a private, fee-based network ...

Iconic Swiss luxury fashion house giving stores a retail point-of-sale makeover to give customers a more personal omnichannel shopping experience Founded in 1851, Bally is one of the world's ...

I asked the BuzzFeed Community to share their experiences dealing with nightmare customers, not only so we can all commiserate, but also in the hopes that we might publicly shame people into acting ...