Shelby Brown (she/her/hers) is an editor for CNET's services team. She covers tips and tricks for apps, operating systems and devices, as well as mobile gaming and Apple Arcade news. Shelby also ...

When the phone rings at a busy mom and pop shop, the employee behind the counter faces a dilemma: help the customer in front of them or the one on the line? For many small and medium-sized businesses ...

We’ve all been there. You urgently call your bank to ask about an unrecognized withdrawal or unexpected overdraft fee and the voice assistant asks you to repeat your name again and again, as well as ...

LONDON and WASHINGTON, July 10, 2025 /PRNewswire/ -- Natterbox, the AI-powered contact center provider, today launches AI Assistants and AI Agents – part of its dynamic AI workforce fully integrated ...

In a day and age where instant gratification has become an expectation, consumers demand responses to their questions and concerns quickly, if not immediately, and businesses know that excellent ...

Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms like Salesforce Einstein Service Cloud ...

Joining the generative AI wave, Best Buy has partnered with Google Cloud to introduce a generative artificial intelligence-powered virtual assistant late this summer, the retailer announced Tuesday.

Banks have used technology for back-office functions like check-clearing, record- keeping and regulatory compliance for decades. But as technology becomes more sophisticated, consumers can expect more ...

Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now San Francisco-based Rasa, a startup working ...

Perform a variety of clerical, administrative, and customer service duties related to supporting the operations of a retail or hospitality unit Typical office environment. May require some lifting of ...

Starbucks launches a major hiring initiative to boost leadership and service by adding full-time assistant managers nationwide.