COVID-19 changed the way businesses function. As a result, customer flow management is more important than ever as leaders seek to empower the customer, improve the employee experience and collect ...

Retrial queueing systems represent a class of models in which arriving customers, upon encountering a busy or unavailable server, enter a virtual waiting room—commonly referred to as an orbit—to ...

The Montgomery County Tax Office has implemented a new system that will allow customers to secure a place in line. “I am excited to introduce a customer queuing system as our newest enhancement in our ...