As CTO of Engage People Inc. Len Covello helps companies differentiate loyalty programs to deliver a better experience for their customers. Henry Ford understood 100 years ago that a brand's success ...

Since the advent of digital transformation, consumers have a myriad of virtual shopping options. As a result, they will be unlikely to have any interest in staying on sites when their online ...

Loyalty programs make that possible. They empower loyalty marketers to build meaningful relationships, gather rich insights ...

One elusive element of online interactions is how to build loyalty in a space that too often makes customers feel like just another number. The shift from face-to-face interactions and relationships ...

SAN FRANCISCO--(BUSINESS WIRE)--SpotOn, one of the fastest-growing software and payment companies, has been recognized as a top performer in Customer Loyalty, Online Ordering, Bar POS, and Restaurant ...

There was simply no choice; the industry needs must evolve because how organizations do business and how customers shop has evolved considerably and in sometimes unexpected ways. Growing smartphone ...

The ecommerce industry has been growing steadily for many years, but since the pandemic, the quantity of online shopping options has exploded. With brick-and-mortar stores around the world having to ...

Online banks, also known as direct banks, have no branches. Most of them don't even have ATMs. But over the last two decades, these banks have grown in popularity by offering most of the services ...

The UK's leading pet retailer Pets At Home has appointed a new Leeds-based digital partner to help them to build more loyalty online. To co-ordinate all ongoing online strategy the Cheshire-based ...

Increased digital demand and the resulting product shortages are pushing customers outside their comfort zone and turning up the pressure on brand loyalty. COVID-19 disrupted life across the globe for ...