It’s a tale no one likes to hear. When a company is poorly led, goals are not met, revenue falls behind, and expenses are trimmed. People are let go. And too often, it’s the workforce that pays the ...

Dublin, Sept. 08, 2025 (GLOBE NEWSWIRE) -- The "Loyalty Management - Company Evaluation Report, 2025" has been added to ResearchAndMarkets.com's offering. The Loyalty Management Companies Quadrant is ...

It used to be that longevity at a company was a valued attribute and considered a major asset. It implied loyalty and commitment. Ten years with a company? Great. Twenty years? Even better. Today the ...

When gamified loyalty programs are combined with a phygital approach, customer engagement reaches a new level — the brand ...

Net Promoter Score, or NPS, was developed as a means to measure customer loyalty more quickly and accurately. In a Harvard Business Review article, the creator of the system, Frederick F. Reichheld, ...

This December will mark my 10th year working for the same advertising agency. I'm proud of that. It's quite an achievement these days to work anywhere for 10 years, let alone at a place as hectic as ...

Imagine starting as VP of marketing for a restaurant chain on the same day restaurants were forced to shut down at the start of the pandemic. Andrew Hagen knows what that’s like. He joined Noodles & ...

Transportation Secretary Pete Buttigieg wrote to CEOs of American, Delta, Southwest, and United, asking each for a report on their frequent-flyer programs. Facing customer backlash, Delta Air Lines ...

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When you hear the words “corporate loyalty program,” does it warm the cockles of your consumer heart? Or make you dry heave at the prospect of having to carry around yet another damn card that may, ...

The pandemic apparently created another health impact; this time on auto financing. Analysis by S&P Global Mobility and TransUnion revealed loyalty to automotive finance institutions eroded ...