The cloud is an essential component of all e-commerce sites. Not all clouds, however, are created equal. The key thing here is reliability. Making sure that the cloud service and Service Level ...

Getting and enforcing a service level agreement is paramount when employing cloud services – that was the chief conclusion reached in a report out this week by the federal watchdogs at the Government ...

A cloud service level agreement (SLA) is traditionally defined as a contract between a service provider and a consumer. The cloud service provider and consumer agree to what's in the contract ...

Service Level Agreements (SLA) serve as a roadmap and a warranty for cloud services offerings. All cloud providers offer standard, one-size-fits-all SLAs that cover availably, performance, security, ...

Negotiating a service-level agreement sets clear expectations of each party's roles and responsibilities within online or cloud-based service arrangements. A service-level agreement (in particular, a ...

What can the recent AWS outage teach enterprises about contracts, options, and risk management for cloud-dependent businesses ...

Where do you start in order to have a successful port of applications into a private/public cloud? Greg Machler provides tips on creating a Service Level Agreement from the collection of diagnostic ...

You’ve probably seen a hundred-or even a thousand-articles criticizing cloud computing Service Level Agreements (SLAs). A common example in those articles is the putatively low Amazon Web Services SLA ...

Companies procuring or providing Software-as-a Service (SaaS) technology need some form of contract to govern the relationship between the SaaS provider and customer. As with many intellectual ...

Mike Chapple is a teaching professor of IT, analytics and operations at the University of Notre Dame. As more state and local government agencies turn to cloud computing to achieve flexibility, ...

If you are thinking about migrating to the cloud, you’ll want to watch out for over generalizations, all-or-nothing statements, and even a few outright lies. Here are five statements that should raise ...