Members of Congress and advocates say the Social Security Administration is providing the public with misleading information about how long it will take to resolve their problems. Over the last ...

The ability to put a call on hold and answer another call is built into the default phone apps on Android phones and iPhones. With both devices, the person you are putting on hold will receive an ...

iPhone users who would like to understand and use the call forwarding or call waiting features that are available to Apple phone users. Might find this quick guide a useful reference when trying to ...

DEAR MISS MANNERS: I’m no more a fan of call waiting than Miss Manners is, but I do want to defend its limited utility. I was co-owner and manager of a small business for several years, and I ...

OKLAHOMA CITY (KFOR) – KFOR received a recent SOS to the newsroom saying people who desperately need to contact Oklahoma’s Department of Human Services are being held up by long wait times. We went ...

Dear Miss Manners: I’m no more a fan of call waiting than Miss Manners is, but I do want to defend its limited utility. I was co-owner and manager of a small business for several years, and I ...

Staffordshire Police will soon deploy an AI system in its contact centre in a bid to cut call waiting times. The force is set ...