Unemployment benefits call center changes ours to help get you paid quicker

The Employment Security Department (ESD) is adjusting unemployment benefits call center hours to help process the growing ...
TMCnet

5 Skills Every Modern Call Center Agent Needs

Empower your frontline team by mastering the top 5 essential skills and learn how strategic leadership uses Call Center QA to ...
TechRepublic

5 Types of Call Centers to Attract and Serve Your Customers

5 Types of Call Centers to Attract and Serve Your Customers Your email has been sent Discover how you can leverage different types of call centers to improve customer support and enhance operations.
New Orleans City Business

AI reshapes call centers but humans still needed

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...
East Bay Times

First, call centers replaced many doctor receptionists. Now, AI is coming

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls: elderly ...
JD Supra

The Keep Call Centers in America Act of 2025: What Financial Services Companies Need to Know

On July 29, 2025, Sens. Ruben Gallego (D-AZ) and Jim Justice (R-WV) introduced the Keep Call Centers in America Act of 2025. The act targets the offshoring of call center operations, imposes new ...
Los Angeles Times

AI is shaking up call centers, but they aren’t hanging up on human agents yet

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...