A “one size fits all” approach to CRM rarely brings substantial business value. Before proceeding with a CRM system, a company must carefully define its CRM strategy and evaluate the technology.

Security dealers looking for a dashboard to manage every aspect of their interactions with customers will want to take a detailed look at the four top-selling, full-featured packages, according to a ...

AI thrives on data but feeding it the right data is harder than it seems. As enterprises scale their AI initiatives, they face the challenge of managing diverse data pipelines, ensuring proximity to ...

Microsoft will release a new version of its CRM software around year-end. With the new version will come a special edition for small businesses, a subscription-based license for hosting services, and ...

When Mike Gillespie arrived in January 2000 at SecureLogix Corp., a firewall and security management firm in San Antonio, he knew he had a big job ahead of him. In September 1999, the 90-employee ...

About a year after being appointed chief executive of the National Australia Bank, Ahmed Fahour's campaign of cultural change is being boosted by improved use of the bank's Teradata customer ...

Microsoft released details of the long-awaited update to its customer relationship management software on Tuesday, adding a slew of new tools and making the system available via the on-demand ...

The network vendor last week announced software designed to more easily integrate its IP-based communications products with Microsoft’s CRM software. Cisco’s CRM Communications Connector is not ...

Spotware Systems partnered with Intivion today (Thursday) to connect the AltimaCRM client-management system with cTrader.