Before adding AI to your CRM, fix the work behind it. This practical framework helps align people, process and platforms for ...

CRM leaders can't scale AI impact until frontline users trust it. Here's how to shift from skepticism to success.

When we hear the term CRM, we typically think of generating leads and bolstering sales funnels, and to be sure, a major benefit of any CRM platform is to build your company’s bottom line by giving you ...

CAMBRIDGE, Mass., Aug. 3, 2021 /PRNewswire/ -- HubSpot, the customer relationship management (CRM) platform for scaling companies, announced today the launch of CMS Hub Starter, a new tier of the ...

Modern consumers have come to expect that businesses will collect their data; however, many consider this a trade-off in the hope that their personal information will be used to deliver a more robust ...

Spiro aims to sell CRM software to businesses that have been avoiding traditional CRM products. CEO Adam Honig told me that he and his co-founders Andy Levi (CTO) and Justin Kao (vice president of ...

What's better than building a company in a fast growing industry? Building a service provider for all the other companies in that fast growing industry. While Mighty started as a plaintiff financing ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. With all the excitement around Salesforce’s growth, has building customer relationships ...

Microsoft made the Release Candidate (RC) test build of its Dynamics CRM 2011 offering available for download as of December 14. This is a publicly available RC and "will be available until the RTM ...