By leveraging AI tools like Avaya Ada and Avaya OneCloud CCaaS, businesses can boost efficiency, personalize service, and ...

In the broader Asia Pacific region, private enterprises and public sector entities are investing in enhancing customer ...

Avaya, a global leader in enterprise CX, today announced its participation at the 2024 edition of GITEX Global, where the company will showcase a vision for the future in which human and artificial ...

Brasileiro, guided by CTO Rafael Sousa, is revolutionizing patient care with Avaya’s advanced communication technologies, ...

Top Cisco Systems' customer experience (CX) executive Denzil Samuels has left the company to join NTT Data as senior vice ...

Illinois improved access to resources through cloud migration, and the state is not alone. Nationwide, state and local ...

CommunityWFM, one of the premier contact center workforce management software solutions in the industry, today announced the hiring of Crystal Joramo, ...

Nestled in verdant greenery, the innovation hub’s like-minded community, customisable workspaces and proximity to key ...

Am I Driving the Benefits of My Workforce Management Solution? 7 Key Indicators You’re On the Right Track in the contact centre - Sabio Group ...

CallTower integrated Phonism's technology into its operations to enhance operational efficiency and security for businesses.