Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...

We ran our first test of our automated calling system, One Call Now, this morning and should be able to use it tomorrow morning for that ice storm the forecasters keep discussing. The system, with ...

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PARKERSBURG –­ A new automated calling system is being implemented by the Wood County Circuit Clerk’s Office to notify those summoned for jury duty. The new system is expected to be in operation ...